4 Messages
DIRECTV Just Didn’t Care
I have been a DIRECTV customer for 12 years when my equipment just stopped working. After trouble shooting on the phone, I was told that I had to pay $99 for a tech to come out. Why should I pay $99 when I already pay for their service and it’s their equipment doesn’t work? Anyway, after a transfer to the so-called “Loyalty Department”, the attitude was basically ‘there’s nothing we can do so if you don’t want to pay then…bye…’. You’d think DIRECTV would be looking to retain long time customers but I guess not. It just shows you that they don’t care about you as a consumer so, after 12 years, I had no choice but to cancel the service because that’s the only option I was given. Just strange. Very very strange.
nabukl
ACE - Professor
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2.3K Messages
5 months ago
What exactly quit working?
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shannon02
ACE - Expert
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20.6K Messages
5 months ago
You own everything but the receivers so that is why DTV has a service call fee, Defective receivers are replaced for free but there is a $20 shipping fee.
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beyou02215
4 Messages
5 months ago
I can’t figure out how to reply on here but there was a 722 error - would not connect to the satellite. Also did a 1.5 hour troubleshoot - reconnected everything, reset the box etc. etc. the box is very old it’s probably that but again, they didn’t care. Also would have tried another box but they didn’t give that option, only ‘if you don’t want to pay the $99 service fee then there’s nothing we can do.
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shannon02
ACE - Expert
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20.6K Messages
5 months ago
711 is loss of signal, 722 it not subscribed.
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litzdog911
ACE - Sage
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46.1K Messages
5 months ago
722 error is a subscription account issue, not your equipment.
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beyou02215
4 Messages
5 months ago
I might have the error code wrong. It was 7 something but it actually said loss of signal or something like that.
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beyou02215
4 Messages
5 months ago
Maybe 772? I’m sure I’ve got the numbers wrong.
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shannon02
ACE - Expert
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20.6K Messages
5 months ago
711 loss of signal is a dish aliment problem, there are videos on youtube if you want to try it yourself otherwise you pay the $99 for a tech.
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nabukl
ACE - Professor
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2.3K Messages
5 months ago
What are the model numbers of the equipment?
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merlin88merlin
Mentor
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175 Messages
5 months ago
@beyou02215 what is your receiver model #? & can you confirm the error is 711 or 722?
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