3 Messages
DirecTV genie remote can't control FireTV
I tried to program the genie remote for a new Fire TV but the Amazon brand is not listed in the list. Is there a work around so that I can control the TV volume with the the DirecTV remote?
3 Messages
I tried to program the genie remote for a new Fire TV but the Amazon brand is not listed in the list. Is there a work around so that I can control the TV volume with the the DirecTV remote?
shannon02
ACE - Expert
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20.6K Messages
6 months ago
Did you try the "I don't know the model"
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Hi @rstrianse. That's a good question. We always want more convenient way to have control over our TV. Unfortunately, the Genie remote can only be programmed to control DIRECTV receivers, Genie Minis, TVs, and A/V receivers (volume only). Thanks for choosing DIRECTV. 💙 Sophie, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
6 months ago
What is the receiver model and remote model? The remote model is on the top left of the remote and starts with RC.
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rstrianse
3 Messages
6 months ago
Hi Sophia. The Amazon FireTV is a regular TV that I am trying to control. Amazon is just not listed as one of the TV brands.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
@rstrianse, let's troubleshoot your remote by following the steps below. Please feel free to reply with the results or if you have any other questions. How to program your DIRECTV remote control | DIRECTV Support Veilka, DIRECTV Community Specialist
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rstrianse
3 Messages
5 months ago
I just changed my TV to an Amazon fireTV. When I try to program the Genie remote to change the TV, the first step is to select the TV brand from the list. Amazon in not listed as a TV brand. Where do I go for here?
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Hi, @rstrianse. I understand how nice it would be to have control over your receiver and TV with one remote control. You can follow detailed steps here https://www.directv.com/support/article/000092856 how to program your Genie remote control. If it doesn't work, it means that your TV is not compatible to program the remote. If you have any other questions, feel free to reach us. Our Social Care Team is here to help. Sophie, DIRECTV Community Specialist
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