Teacher
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19 Messages
Directv Equipment Upgrade and question about Directv App
We've not upgraded our equipment in quite some time.
I'm curious for some advice on what an upgrade path would look like?
We have 3 units - 2 DVRs and 1 receiver.
The equipment consists of an HR24, HR23, and a H24.
I'm not certain what dish, etc. we have at this point. I'd have to do some research on that.
Also, regarding the Directv App. With the recent 771 outage, I tried setting up the Directv app on one of my AppleTVs tonight but it doesn't get past the Select Service Screen. In doing some reading here and elsewhere it sounds like this is a well known issue seemingly connected to some sort of account consolidation or even Directv Stream service.
I did have Directv Stream briefly a few years back but when nobody could figure out why my Directv service received a different RSN than Stream we canceled Stream and haven't had it since. Am I still going to have to get Directv to do some sort of account termination/de-link, etc. if I want to have the app working on this particular AppleTV? Like everyone else, it works just fine on my other AppleTVs, laptops, desktops, mobile devices, etc...In fact, the app didn't give me any issues on my phone tonight. Naturally, the one device I actually wanted to use the app wouldn't work - computers are amazing...
shannon02
ACE - Expert
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20.6K Messages
9 months ago
The only thing DTV is installing now is the HS17 Genie2 that is a mini client only system so you will lose all of those stand alone receivers.
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shadowpuck
Teacher
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19 Messages
9 months ago
I don’t know much about recent equipment - I stopped paying attention awhile back.
I don’t necessarily mind getting rid of the standalone receivers - I have plenty of network access (wired/wireless). Are there advantages to keeping the older stand alone units? I’m just thinking at some point they’ll fail.
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shannon02
ACE - Expert
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20.6K Messages
9 months ago
The HS17 has 7 tuners and a 2TB hard drive and if it fails all TVs stop working. DTV doesn't use or need your home network, all connecting the HS17 to the internet does is allow you access to On Demand, start from beginning and paying for PPV with the remote.
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shadowpuck
Teacher
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19 Messages
9 months ago
The stream thing was very bizarre. I’ll spare everyone that craziness! I agree with you. It should have been the same content but it wasn’t.
I worked through a bunch of escalations, we double, triple checked all my billing info and such. I may still have video of my satellite service showing one game on the RSN while stream didn’t show the same game on the same RSN.
we worked with directv for about two months but never could resolve it so we dropped stream. We really wanted it but that was a killer need for us.
back to the equipment - is it a better idea to keep our current gear? It kinda sounds like there might be reasons to keep it?
sorry - didn’t see the other reply while typing. Ok.
so yeah if the hs17 dies knocking out everything wouldn’t be awesome. Hmm.
thank you both for the quick responses and input.
(edited)
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shadowpuck
Teacher
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19 Messages
9 months ago
thank you both for the info. i hadn't followed directv hardware much in many years, so, i had thought there had been some changes. sounds, for the most part, like my equipment is not as far behind as i thought it might be.
i'll give this some thought.
i may give stream (or whatever its called now) another go again - maybe the RSN thing will have somehow fixed itself in the intervening years! i had hope we were about to get rid of the RSN issue altogether recently, but it looks like they'll still be around for a bit longer given recent developments in the bankruptcy case.
anyway - i do appreciate the info and help; that was exactly the info i was looking for.
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Good4u
Contributor
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177 Messages
9 months ago
You might consider upgrading to a Genie or Genie 2 with at least one Gemini client. The Gemini has other streaming apps such as Netflix or Prime so you don't have to change remotes or inputs. It also has a voice button which enables you to use it with the Google assistant. It can be installed wirelessly or wired with an adapter. My recommendation would be a Genie 2 with 3 clients with as many clients being Gemini as they would give. The Genie 2 is a headless server so doesn't connect to a TV. If not Gemini, clients could also be wireless or wired 4k. (Gemini can also do 4k) The Genie 2 has as a 2 TB hard drive vs. 1 TB for the Genie and doesn't require an external video bridge for wireless clients.
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