1 Message
DIRECTV DVR playback better via app on ROKU
I have satellite DirecTV. Why is the picture so much better on the streaming app than it is when we go through the genie? We've begun to watch sports on the streaming app because the picture is so much better.
We can even tape things on the genie/DVR and watch them via the directv app on our ROKU and the picture is so much better on the app. Why is that?
detuch254
ACE - New Member
•
5.2K Messages
10 months ago
Not sure. I'd think the Genie has better quality so it must be a resolution issue on your Genie receiver. What is the receiver model? Have you ensured that the Genie receiver is connected to your TV via an HDMI connection? The resolution should be 1080p on the Genie receiver for the best quality.
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
10 months ago
Hi, there. We're sorry for the experience you've had with your Genie device. You've come to the right place, and we’ve sent you a DM to get this resolved. Joan, DIRECTV Community Specialist
0
0