DirectTV box no sound after I pushed something on the remote

Hello there. We're sorry for the troubles you have with the audio, and we appreciate your efforts in trying to fix it. Visit https://www.directv.com/support/article/000093281 for more helpful tips in troubleshooting DIRECTV audio, video and audiovisual issues. Still need help? Send us a DM. Gemma, DIRECTV Community Specialist

I have this happen frequently on my Gemini system.. (Genie 2).

I find that changing channels will "burp" the audio decoder in the receiver.

So, one technique is switching the input between a blu ray player and the Gemini.

Other times, by changing the channels, and noteably, when the screen blanks for a bit before coming on to the new station. Channel 362 normally does it.

Very common occurrence on my system with Gemini, never happens with Genie Mini.

Greg

Check the mute button 

??? !!!

If it was muted, it would be muted through the receiver... clearly it is not since he has sound otherwise.

(the remote volume up down and mute should be "paired" to the receiver, not the DTV box... I guess we can double check that with the customer)

@gregeusa 

No need to snap and act so annoyed. @nabukl was simply offering a troubleshooting option. 

it says ace on his profile... ??!!

DTV receivers have no audio controls so there is nothing the remote could change on it so it is something with the input or the DTV receiver output. Have you connected it directly to the TV?

@gregeusa just an FYI I'm a woman not a man and yes I'm an ACE I was simply trying to cover all the bases with trouble shooting

sorry for the gender assumption.... no offense...