1 Message
Direct TV Box doesn't output sound through Samsung TU7000 via HDMI
Our direct tv box suddenly stopped appearing as an option on the home screen of our 2021 Samsung TU7000. A technician came out and said our box was faulty so he replaced the box and brought a brand new HDMI cable. Upon hooking it up to the TV, the picture would come up and Direct TV was an option to watch from our tv homescreen but no sound comes out. The technician says the TV is broken but I hooked up my Xbox and sound comes out of the tv just fine (same port and same HDMI cable). We then hooked up the new box and same hdmi cable to a different tv and it outputs picture and sound fine.
How can I fix this??
DIRECTVhelp
Community Support
•
254.4K Messages
4 months ago
Hi @sbear13. We're sorry you're having sound issues with your Samsung TV. To fix this, visit Troubleshoot sound and picture issues | DIRECTV Customer Service & Support for troubleshooting steps. If this doesn't fix the issue, please let us know. Kharl, DIRECTV Community Specialist
0
0
shannon02
ACE - Expert
•
20.6K Messages
4 months ago
Does the second TV also have a DTV receiver you can try connecting to the Samsung?
0
0
gregeusa
New Member
•
513 Messages
4 months ago
Sometimes I have to switch dolby on and off at the DTV box, in audio settings. Happens a couple of times a month both on my new Genie2/Gemini system and my years old DTV all in one box.
Was worse with my 2016 Samsung 8 series, less often (but still happens) on my 2024 LG.
Greg
0
0