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Jgterrywv's profile

Tutor

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8 Messages

Tuesday, September 17th, 2024 11:49 PM

Didn’t receive return kit after canceling service

I have yet to receive my returns kit from DIRECTV.  How do I obtain one or return my equipment without it?

Tutor

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8 Messages

2 months ago

What address do I send it to?  Do I just go to UPS and say I’m returning my DIRECTV equipment and they know the rest of the details?

Tutor

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8 Messages

2 months ago

Thanks.  I returned my ATT internet device recently so I know where I can go.  I thought they sent me a bar code to have them scan, but maybe I’m not remembering correctly.

Tutor

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8 Messages

2 months ago

All ATT equipment has been returned.  It’s caused quite a mess.  When I had ATT internet and DIRECTV satellite, everything went through ATT.  When I cancelled ATT internet, my account was going to be transferred to DIRECTV.  That never really happened.  I’ve got both an ATT and DIRECTV account number, so I guess I’ll just hope for the best.  LOL

ACE - Expert

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20.6K Messages

2 months ago

They scan the bar codes on the receivers

Tutor

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8 Messages

2 months ago

Hopefully the scanning will work.

Tutor

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8 Messages

2 months ago

I received a box today to return all of my equipment.  Seems like the old process is still being used in some cases.


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