Tutor
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8 Messages
Didn’t receive return kit after canceling service
I have yet to receive my returns kit from DIRECTV. How do I obtain one or return my equipment without it?
Tutor
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8 Messages
I have yet to receive my returns kit from DIRECTV. How do I obtain one or return my equipment without it?
Jgterrywv
Tutor
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8 Messages
2 months ago
What address do I send it to? Do I just go to UPS and say I’m returning my DIRECTV equipment and they know the rest of the details?
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Jgterrywv
Tutor
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8 Messages
2 months ago
Thanks. I returned my ATT internet device recently so I know where I can go. I thought they sent me a bar code to have them scan, but maybe I’m not remembering correctly.
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Jgterrywv
Tutor
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8 Messages
2 months ago
All ATT equipment has been returned. It’s caused quite a mess. When I had ATT internet and DIRECTV satellite, everything went through ATT. When I cancelled ATT internet, my account was going to be transferred to DIRECTV. That never really happened. I’ve got both an ATT and DIRECTV account number, so I guess I’ll just hope for the best. LOL
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shannon02
ACE - Expert
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20.6K Messages
2 months ago
They scan the bar codes on the receivers
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Jgterrywv
Tutor
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8 Messages
2 months ago
Hopefully the scanning will work.
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Jgterrywv
Tutor
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8 Messages
2 months ago
I received a box today to return all of my equipment. Seems like the old process is still being used in some cases.
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