1 Message
"CUSTOMER NOTIFICATION"
As of 10/17/23, the Alexa Voice feature will be removed from Alexa devices and DirecTV Genie HD DVDs
I'd like to know why we got the notification, too
1 Message
As of 10/17/23, the Alexa Voice feature will be removed from Alexa devices and DirecTV Genie HD DVDs
I'd like to know why we got the notification, too
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
You got it right. Amazon Alexa Voice feature is retiring on 10/17 on DIRECTV via Satellite receivers. However, our Gemini device has a voice-activated remote and more. Check this out: All about your Gemini device | DIRECTV Customer Service & Support Let's continue in PM to discuss upgrading your device. Ian, DIRECTV Community Specialist
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gregeusa
New Member
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513 Messages
1 year ago
Yep, too much work to maintain the separate feature, the future will be Android TV, I agree. Maybe clean up the other thread and remove the misinformation?
(edited)
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shannon02
ACE - Expert
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20.6K Messages
1 year ago
@DIRECTVhelp You can't upgrade a Genie with a Gemini client.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We have improved the Gemini experience to the next level. You can have a Gemini connected to your Genie to enjoy the Gemini features, including the voice control, without additional charges.
Claudia, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi there! You're right, we're notifying our customers Alexa function will be removed from DIRECTV devices. Thank you for sharing this information and keep an eye on DIRECTV updates. Gloria, DIRECTV Community Specialist.
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Uranov
New Member
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7 Messages
1 year ago
DIRECTV dumps on its customers again.
After 20 years with DIRECTV, I'LL be dumping THEM as soon as I get time to weigh my options and get a replacement service. DIRECTV quitting Alexa was the last straw. I wouldn't dare waste my time and money with Gemini after reading about all the problems. I'm done.
So tired of companies releasing experiments of half baked software and hardware expecting PAYING CUSTOMERS to troubleshoot it for them.
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Uranov
New Member
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7 Messages
1 year ago
My "departure notification" is for other customers who may be uninitiated in DirecTV's disturbing practices. Hopefully they will do the research before getting locked into a contract they may regret.
Thanks for the good wishes.
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Uranov
New Member
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7 Messages
1 year ago
Sorry Juniper, Alexa was only the LATEST of the disturbing practices.
As stated in an earlier post, "DIRECTV quitting Alexa was the last straw."
I'll leave it at that.
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