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Q

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Wednesday, October 11th, 2023 10:39 AM

"CUSTOMER NOTIFICATION"

As of 10/17/23, the Alexa Voice feature will be removed from Alexa devices and DirecTV Genie HD DVDs

I'd like to know why we got the notification, too

Community Support

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254.4K Messages

1 year ago

You got it right. Amazon Alexa Voice feature is retiring on 10/17 on DIRECTV via Satellite receivers.  However, our Gemini device has a voice-activated remote and more. Check this out: All about your Gemini device | DIRECTV Customer Service & Support Let's continue in PM to discuss upgrading your device. Ian, DIRECTV Community Specialist

New Member

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513 Messages

1 year ago

Yep, too much work to maintain the separate feature, the future will be Android TV, I agree. Maybe clean up the other thread and remove the misinformation?

(edited)

ACE - Expert

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20.6K Messages

1 year ago

@DIRECTVhelp You can't upgrade a Genie with a Gemini client.

Community Support

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254.4K Messages

1 year ago

We have improved the Gemini experience to the next level. You can have a Gemini connected to your Genie to enjoy the Gemini features, including the voice control, without additional charges.

Claudia, DIRECTV Community Specialist

Community Support

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254.4K Messages

1 year ago

Hi there! You're right, we're notifying our customers Alexa function will be removed from DIRECTV devices. Thank you for sharing this information and keep an eye on DIRECTV updates. Gloria, DIRECTV Community Specialist.

New Member

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7 Messages

1 year ago

DIRECTV dumps on its customers again.

After 20 years with DIRECTV, I'LL be dumping THEM as soon as I get time to weigh my options and get a replacement service. DIRECTV quitting Alexa was the last straw. I wouldn't dare waste my time and money with Gemini after reading about all the problems. I'm done.

So tired of companies releasing experiments of half baked software and hardware expecting PAYING CUSTOMERS to troubleshoot it for them.

New Member

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7 Messages

1 year ago

My "departure notification" is for other customers who may be uninitiated in DirecTV's disturbing practices. Hopefully they will do the research before getting locked into a contract they may regret.

Thanks for the good wishes.

New Member

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7 Messages

1 year ago

Sorry Juniper, Alexa was only the LATEST of the disturbing practices.

As stated in an earlier post, "DIRECTV quitting Alexa was the last straw."

I'll leave it at that.


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