Close Captioning/Subtitles Stopped Working

Hello @prisonerdrw we want to help sort out this situation for you.

Let's meet in a Direct Message to take a closer look on your Closed Captioning. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)

We'll be waiting for you!

Juan, DIRECTV Community Specialist

Well, Alejandro was worthless. Doesn't respond for 20-30 minutes.

Let's get the beginner steps out of the way.

1) I turned the CC/Subtitles on and off many times.

2) Resetting the box will only fix the problem for 7-10 days. Then every other line will not appear. After about a day of that there will be NO CAPTIONS at all.

3) I've had this problem with this receiver since we got the box, so I've had to do this at least 15 times in the 7 months I've had the receiver.

4) Should I just get a replacement box or what?

@prisonerdrw

David, DIRECTV Community Specialist

Okay, the CLEARMYBOX seems to work, but I'm going to wait until next week to see if the CC/Subtitles act up again. Just to be sure.

you will be fine until the next national software is released (whenever) that happens --It may or not corrupt the software files on download --if it does --CLEARMYBOX will fix it 

Thanks for confirming that it is working now @prisonerdrw.

Do not hesitate to reach us back next week, in case something happens. 

We'll be happy to help.

Camila, DIRECTV Community Specialist 

Sorry for not responding earlier, but the captioning works fine now, only problem is with my local CBS station, but that's on them. Thank you.

Apparently now I have to reset the box every month rather than every week.

Better? Maybe.

Probably should get a new box.

Yes, as long as the HR54 is reset every once in a while, it should be fine. Although, your HR54 shouldn’t have to be reset every week for closed captioning issues. To confirm, does closed captioning still not work on your HR54 every month? Or is it just the CBS station? If just the CBS station, that’s on them and not DIRECTV or your equipment. Furthermore, it’s unlikely that getting new equipment would fix a closed captioning issue on one station.

Obviously, since this behavior of your HR54 is not technically normal, you can ask for a replacement. If they offer the HS17, be aware that your recordings from the HR54 will not be transferred. Also, the HS17 forbids any standalone HD or HDDVR receivers (i.e. HR24 and H25) and any current ones on your account will be replaced with Genie mini clients (wired or wireless).

Is I said in earlier posts, the close captioning/subtitles, would work for a certain amount of time (once a week before, now apparently a month after using the "CLEARMYBOX" option). After that time, first the cc would catch every other line, then after 24 hours, no cc at all.

Again, resetting fixes the problem, but it is apparently no permanent solution for this box.

At least it's once a month instead of once a week, I guess.

A few other people have reported the same problem, but most people don't have it. First thought would be a software bug, but we all run the same software. Probably not a hardware problem either. My first thought it that there is something wrong with the closed caption stream for one station that is affecting the ongoing operation of the closed caption software.  Maybe it's one of your locals, that's why very few people have this problem.

Okay, I would not recommend CLEARMYBOX, since the last two times I used it, the next day after I power it on, the receiver has to reset and update. CLEARMYBOX may be clearing updates. So standard resets from now on I guess.

@prisonerdrw

If that is the case you have other issues with your system --Post your sat signals 99, 101,103

Same exact problem. I had an HR54-700, two techs come out after phone troubleshooting with my internet provider, my TV manufacturer, and directv. It was directv. Another tech came out & replaced my receiver with an HR54-500. Bought a brand new TV, and first night with it 5 days after the new receiver? Picture looks awful and losing captioning. Stutters in downloads, buffering, etc etc etc. Also, STILL not everything has download! No pictures on any recordings or in on demand menus. So sick of this! The thought of losing all my recordings again. . .Ugh.