Channel button not working in the Guide

@Lbeckham We apologize for the inconvenience if your channel button is not working. You can follow these steps to troubleshoot your remote: Fix your DIRECTV remote | DIRECTV Customer Service & Support Please meet us in DM if you need further assistance. Kenneth, DIRECTV Community Specialist

channel up AND down BOTH do not work?

It works to change channels (both up and down) but does not work at all when I am in the guide. So, we can’t scroll quickly through the guide.

Thank you for sharing all these details. We are assisting you via DM, please check your inbox. Dylan, DIRECTV Community Specialist

@Lbeckham 

Have you tried a red button reset on BOTH the Gemini as well as the main Genie HDDVR? It is on the right side of the Gemini and the red button reset, depending on the Genie model, could be on the right side by the access card for HR54 series or behind the door that says “PUSH”. 

We have the same problem. What was the solution? Thanks! 

Sounds like a common problem . I like dtv but so darn frustrating that the individual channel selections keeps locking up. Tried all the sta dard fixes but no luck,

@dhart2 

Have you tried what I suggested above?

Don't understand what the main Gemini HDDVR is. All I have is the plug in unit to tye tv and the remote.

There is no Gemini HD DVR it is a client so that means you have an HS17 Genie2 tower that is not connected to any TVs somewhere or an HR44/54 Genie that is connected to a TV.

I have been having the same problems with the guide and scrolling through the channels. I'm using the Gemini streaming device and have tried all the above listed remote and device resetting methods. If anybody has heard of solution I would appreciate any more info.

I turned out mine was a bad remote. DTV replaced it and works fine now.

I'm having the same problem. When I signed up I asked for two remotes and they both won't page up or down in the guide menu while using the ch button anymore. Used to work.

Did a factory reset and it is now functioning like before. Ch up and down will page up and down in the guide menu. I love Directv Stream so much better than Xfinity and I was with Xfinity for over 15 years.

Edit: Before doing factory reset, I tried restarting the dongle and repairing the remote.

I am having the same issue, I replaced the batteries on a 2 month old remote. When I am in the guide it stops scrolling and I have to wait like 30 seconds before I can scroll as it "locks up" Help!!! I tried the reset as well and nothing!