Channel blacked out in guide

I'm asking for someone else, as I don't have DirecTV. This is verbatim.

@Juniper @litzdog911  any ideas?

I have the Sports Pack, which is supposed to include FS2 (Channel 618). The channel works for me when I select it with my remote, but the channel is grayed out in the on-screen guide. If I try to set the DVR to record a future recording, I get an error that the channel is not part of my subscription.

I refreshed the Genie receiver through the website and I reset the Genie and HDDVR receivers with the red button. Same problem with both receivers.

At one point, I thought the channel was not part of the Sports Pack so I moved up from Choice to Ultimate and the channel was not grayed out and I could set the DVR. But then I realized it was part of the Sports Pack so I downgraded and now it's grayed out again.

I talked with tech support and they are useless, telling me to wait 24 hours for the guide to fully refresh. This is not a 24 hour problem. I spoke with a claims rep (kind of like advanced tech support) and she pushed the case to engine

ering.