1 Message
Cannot receive 4K signal when prompted by directv.
While watching a sports telecast my receiver prompts “watch in 4K” or “dismiss” If 4K is selected it locks up my receiver. Black screen with occasional flash of picture. Cannot exit this situation without resetting the entire genie system. Is there a simple solution?
DIRECTVhelp
Community Support
•
254.4K Messages
1 year ago
Hello there! We are sorry for the inconvenience with the black screen. Please see your private note, so we can take a closer look at your case. Jhonny, DIRECTV Community Specialist
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