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Z

2 Messages

Sunday, March 10th, 2024 8:28 PM

Cannot delete on streaming app

I cannot figure out how to delete recordings that were recorded on the genie on our direct TV streaming apps on the Apple TVs/iPhone.  I’ve read all the articles but what is being told doesn’t exist.  So can someone please explain how to do this?

Community Support

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254.4K Messages

8 months ago

Hi @zerah561. To delete the downloaded recordings from the DIRECTV App, you'll need to set up the option from the receiver by following the directions below:

 

From the receiver, press MENU > Setup > Whole-home > Share Playlist > Allow Deletion > From All Rooms.

 

This setting allows deletions from the App. To delete the recordings on the app, refer to the following instructions:

 

From the Download menu in the App, press and hold on to the program wish to delete.

 

Just so you know – a pop-up will appear asking if you want to delete and confirm deletion afterward.

 

To delete the recordings on Apple devices (iOS), hold down the program's icon until it wiggles, then press the "X" to delete it. 

We'll send you a DM to discuss this further. 


Rowena, DIRECTV Community Specialist

Community Support

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254.4K Messages

8 months ago

Thank you for the clarification, @Juniper. Raymund, DIRECTV Community Specialist

2 Messages

8 months ago

Juniper THANK YOU.  You are the only one that has actually explained for this particular issue.

Community Support

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254.4K Messages

8 months ago

We're glad that you found answers to your issue @zerah561. Thanks for your input @Juniper. Rowena, DIRECTV Community Specialist

4 Messages

5 months ago

Juniper, we are unable to delete recordings from our Genie. We connect to Directv via Internet, not the dish. We use the Genie in our living room. We have 2 Directv remote WiFi devices connected to TVs in other rooms. We cannot delete recordings from any TV. Each TV has a Directv remote control. The issue started when we switched from the dish  to Internet connection for Directv. Any suggestions?

Community Support

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254.4K Messages

5 months ago

Thanks for your help @Juniper@mann_eric, you might be using a Gemini Device or Gemini Air. You can check https://www.directv.com/support/article/000069768 for more info on how to manage your DVR recordings for DIRECTV STREAM. DIRECTV appreciates you both.


Fatmih, DIRECTV Community Specialist

4 Messages

5 months ago

Juniper, I am using a C71KW-400 and (2) PK21KW-500. I cannot delete series or individual recordings. We have tried to cancel the series and delete a single episode at a time. We have swapped out the C71KW-400 per Directv tech support but that did not fix it. Thank you.

ACE - Expert

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20.6K Messages

5 months ago

If you are using DTV via internet AKA DTV streaming then that is called an Osprey and it doesn't have a hard drive to erase as you are using cloud storage. DTV via internet AKA DTV streaming has its own forum you can try.


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