2 Messages
C71KW-400 Will not factory reset
My legacy ATT TV ox will not finish booting up. Shows the DIRECTV logo and then just fades away. eventually times out and powers off. Several attempts to press the little red button on the side for 20-30 seconds yields nothing but more of the same failed restarts. I've tried to unplug and press the button about 20 times... help.
detuch254
ACE - New Member
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5.2K Messages
1 year ago
When was the last time this C71KW box was booted up? It could have missed so many major updates (including an apparent server update) that the box no longer functions and is a paperweight
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi there, let us help you with this factory reset issue. Please meet us in a PM to get started right away and share more details to assist you properly. Juan, DIRECTV Community Specialist.
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scottoa
2 Messages
1 year ago
How do I meet you via a PM?
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
No worries, we will send you a Private Message to continue with the assistance and get started. Andres, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
1 year ago
When they send you a PM/DM a box with lines in it appears at the top of this page near the bell icon, to send them a PM you need to go to one of DTV's social media pages.
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austinsho
2 Messages
1 year ago
These forums are pretty much useless if the techs will only say "send me a PM".
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