4 Messages
Box says Connecting ... and flickers
My box is stuck on the "Connecting ..." screen and constantly flickers. This is my main box, the other two in my house say the same thing. I have reset it by pushing the red button, also held the red button down for over 20 seconds, and also unplugged it. Tried all these multiple times and it stills just says "Connecting ..." and flickers.
Accepted Solution
brownsl
4 Messages
7 months ago
Well that is embarrassing ... I thought the unit in our great was the main one but after your post telling me that the Genie in that room could not be, I went down into my basement office. That unit is a HR54-700. I did a hard reset of that unit and everything is working now. Thank you for your help in leading this "blind" man to the solution!
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We're sorry to hear you're having issues connecting your devices, brownsl. We'd like to gather more details about it, we'll send you a DM to further investigate and get this fixed. - ArianeF DIRECTV Social Media Specialist.
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litzdog911
ACE - Sage
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46.1K Messages
7 months ago
What are the model numbers of your boxes?
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brownsl
4 Messages
7 months ago
The main unit is a Genie C61K-700. The two others are Genie Mini C61-100.
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shannon02
ACE - Expert
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20.6K Messages
7 months ago
No, it is not, your main unit is an HR44/54 or HS17.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We're sorry if you're still having issues setting up your Genie devices. Visit https://www.directv.com/support/article/000093457 for helpful links on setting up your Genie and Genie mini's. If you need more help, please respond to the DM I sent you. Ariane, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
You're welcome! We're happy that everything works fine now. DIRECTV is always here for you. Ariane, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
7 months ago
Model numbers with a"C" are mini clients, HR44/54 or HS17 are the Genies. You are welcome.
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