Autoplay feature for DVR recorded episodes.

My Gemini will play the next recorded episode if I don't stop it.

The part number presented is the Genie Server, right?

The brains to play the next episode resides in the client.

So what is the client? Perhaps a Genie Mini?

Greg

The Gemini started out as a streaming box so it may still have the software for auto play.  Regular minis are slaves of the Genie so the Genie is where auto play comes from.

Thank you, @Juniper you're right. The autoplay feature is available on our new Gemini box, @KathleenP. However, there are some restrictions with the options on Genie 2 (HS17). Let's meet on DM to discuss this further. Lynie, DIRECTV Community Specialist

The model number is HS17-500. Support chat told me autoplay is not available on this unit. I used my original DVR unit for 12 years, because it just kept working and no upgrade was ever offered. It had to finally fail for that to happen. Now I feel as if I've been downgraded, since I lost a feature that I value a lot. And no matter when the remote was first issued. I still hate it.

Your TV cannot be connected directly to the HS17-500. It has no video output.

Can you get the part number of what your TV is connected to? Follow the HDMI cable.

Greg

So, I'm currently being brushed off on the PM with the specialist. No solutions offered. What a way to do business.

Umm... what is the box your TV is actually connected to?

The model number you give is the server, and your TV cannot be connected to it.

Follow the HDMI cable from your TV to the little box, that is most likely a Genie Mini or a Gemini...

I have all 3 in my house... my Gemini does autoplay the next episode, although it seems that it will pull one from streaming if it is not recorded..

I have not tested my Genie Mini to see if it autoplays, will check it tonight if I remember.

This forum has more technical knowledge than the official help people have, that is why I try to learn from the forum, no offense to DTV.

Greg

Thank you @gregeusa . They are Genie Minis. They told me autoplay is not available on these. So I'm not happy.

@Juniper  Thanks. I didn't call support till the original unit failed and they just came and installed this system, without offering any options at all.

They told me I would have to get a streaming only unit to have this feature. I work in computer software development and just find it so strange that they just couldn't just push out a patch to add this to these units. It's just adding an option to tell it to autoplay the next recorded episode. That's not that complicated. Their outdated units could do it, so they're going backwards.

That is not true, all you need is a C71KW Gemini mini client on that one TV if that is all you need or on all the TVs.  You should try asking for a change order to get one.

Thank you @shannon02 . I was on DM with a specialist for a while and they never offered this as a solution.

Thank you @Juniper . They never offered me any options for the type of system. So they certainly didn't fully inform me if any other equipment options were available. I don't want a streaming only unit, since even though I have high speed fiber, I'm already using a lot of the bandwidth for other devices.

And I'm not surprised that no upgrade was ever offered if I didn't seek it out. Just said that none was. My cell service offers me upgrades though, just sayin". 

Thanks @Juniper , they seem to think there is no other option for me. Except for a Gemini unit that I was told was streaming only. Told by the specialist on the DM chat I had.

I'm looking into switching to cable with their DVR. It seems they have autoplay on theirs. It makes no sense to me why DTV doesn't just update the software on these, unless it's because they don't want to pay for it.

Thanks @Juniper . There is no way I would pay to have the equipment switched out when they didn't tell me that there was any other option in the first place. If I had known the autoplay feature wasn't available with these Genie Mini's, then I would've asked about other gear. I just assumed the new equip would at least have the same functions as the old and be even better. I won't make that mistake again. I would stay with them if they offered to switch my gear for free, or better yet, just patch the damn software and be done with it. But I'll never pay for getting a different unit at this point. I'll drop them first.

Thanks @Juniper . I have found that I can get the best premium channel package the cable company offers here, with boxes for 3 rooms and a whole home DVR that does have autoplay, for less than I'm paying now for DirecTV with less channels. So this may be my first and only forum thread  here. This includes HBO Max, Cinemax, Paramount+ w/ Showtime, MGM+ and Starz, none of which I'm getting now with DirecTV for 6 dollars a month more. So I think I would be stupid to pay more for less channels and not all the features I want. And I'm paying for 3 of those on my Amazon Prime Fire TV, so I could also save money by dropping those 3 on Amazon. And no outages due to weather.

It's funny that when I first posted my issue here, a customer specialist jumped right in to solve my problem and then just basically told me I'm stuck. No options or solutions offered. And nothing more from them here now. Funny. Just writing me off. But I'm not stuck with them and they don't seem to realize it or care for my business, when I've been with them for over 12 years.

It's a really poor way to do business. Plus I'll tell everybody about this experience. Something they also don't seem to take into consideration.