Audio for OTA channels with LCC stop working after March 12, 2024 Software Update 0x1a4a on HR44-500

We’re sorry for the audio issues you have experienced with your local channels due to our software update. We’ll send you a DM to further assist you. Gabriel, DIRECTV Community Specialist

Gabriel,  I haven't seen a DM for this issue yet.

Hi, @holzerp. You must first sign in to your account which is located at the top right portion of the website. The icon should show since a DM was already sent. DM icon is located in the upper right between the notification icon and "directv.com". Elton, DIRECTV Community Specialist

Elton,  sorry I still don't see a DM icon when I'm signed into the forums.

May I have your zip code please. Marie, DIRECTV Community Specialist

My zip code is 60016

I've cleared my browser cache and still can't see a DM icon on the screen.  I also downloaded the Community forums app to my phone, but no DM icon there either.

We can see that you're on the home page. Please click the DIRECTVHelp profile and look for the chat/text icon. Roland, DIRECTV Community Specialist

I don't see a DIRECTVHelp profile on the screen.

Are you still experiencing audio issues with your local channels? I'll also send you a DM again, please check your Forums' homepage for any message indication.

Yes, I'm still experiencing the same audio issues with OTA local channels.  Sorry, I don't see a DM in the forum.

I get e-mail about the badges I've earned in the forum.

Can you reopen the browser or the Forums application? I've already sent you a DM to look further into this issue and get this resolved as soon as possible. 

I created a new forum account to see if this is the reason I can't see a DM from the DirectvHelp account.

After the March 12, 2024 software update 0x1a4a on the H44-500 receiver Over the Air(OTA) local channels from the Local Channel Connector (LCC) have no audio. After tuning they have sound for a brief 1 or 2 seconds before going quiet. Only the navigation sounds of the remote can be heard. Changing to another OTA channel will occasionally have sounds for a brief time then goes quiet again.

A Directv tech came out to troubleshoot. The receiver was replaced with another H44-500 receiver which worked properly at first. After the Software update was applied the OTA channel problem started to happen again. The attached video has audio for the Music choice channel then changing to various OTA channels when sound can be heard briefly during a car sales commercial which stops and remote navigation sounds can only be heard before returning to the Music choice channel which has sound.

Hi, @holzerpa. We're sorry for the trouble you have with the audio. Let's meet in DM to further investigate. Chandria, DIRECTV Community Specialist