2 Messages
ATT WiFi not working after installing new TV (we have DirectTV)
We have Direct TV for our television and ATT for our WiFi/internet. After setting up our new TV and connecting the Direct TV box we discovered our WiFi is not working. Is there a wire that is supposed to connect the Direct TV box to the modem? It is impossible to get a rep on the phone at ATT. Maybe this forum will help! Thanks!
detuch254
ACE - New Member
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5.2K Messages
10 months ago
What is the receiver model of the directv box?
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litzdog911
ACE - Sage
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46.1K Messages
10 months ago
WiFi not working for the entire house, or just the DirecTV box?
What DVR/Receiver model number?
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danasbike
2 Messages
10 months ago
I am at work and am not sure the model number. The WiFi doesn’t work for the computer , our devices (iPads etc), or our Direct TV.
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detuch254
ACE - New Member
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5.2K Messages
10 months ago
@Juniper
Right. OP should be on the AT&T forums to find an issue with their router.
@danasbike
Please either reach out to the AT&T Community Forums at forums.att.com to post your issue with your AT&T Internet router, or call AT&T at 800-288-2020 to resolve the issue with your router. First thing I would recommend is ensuring that the router is plugged in, that the coaxial cable/fiber connection is secure to the router, etc.
(edited)
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