Tutor
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16 Messages
Alexa Directv Skill Unable to connect Directv
Is there anyone able to use the Alexa Directv Skill? I receive an unable to communicate with Directv. check your devices internet connection. I reported this several months ago and it is still not working. Is there a way to escalate this or a Tech Support contact for the Alexa Directv Skill?
detuch254
ACE - New Member
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5.2K Messages
2 years ago
I’ve heard that the Alexa skill doesn’t work anymore with equipment, but I’m not so sure how true that is. What receiver model do you have? Has this worked in the past? How is the receiver connected to the Internet? Is it connected to the same Internet as the DIRECTV receiver?
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Dunkerts
Tutor
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16 Messages
2 years ago
Hi, I am running HR54-500. I had the HR54-700, but as part of the troubleshooting from Directv, they sent me a replacement Genie thinking it would resolve it and it not. I have asked for an escalation and never received any more followup. Indeed, the solution was working up to about Oct 2022 and then started intermittently stating that Alexa is having trouble communicating with Directv, check your internet connection, or power supply. Now it does not work at all. The receiver is hardwired to my router. I also tried it with Wireless and it had the same issue.
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AL644
2 Messages
1 year ago
My Genie says it's connected, even Alexa responds that it's changing channels, but nothing happens! Used to work perfectly, then just stops. Annoying! I even did the website method but nothing.
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