Alexa and Genie DVR

DIRECTVhelp

I still don't understand the purpose of Direct TV sending out a message that as of 10/17 Alexa voice will be removed from Direct TV Genie HD DVRs.  If Alexa is not a feature offered by Direct TV, as you state, explain to me why a message stating a service that isn't offered by Direct TV is being removed by Direct TV.  What am I missing?

I'm with you there, @Wannabe32. I apologize for the confusion. May I have a picture of that message so that I can forward it to our team and have them review and look into it? If ever you will encounter any issue controlling DIRECTV Genie Equipment via Amazon Alexa, click here: https://www.amazon.com/help/alexa/quickfixes Claudine, DIRECTV Community Specialist

I got the same message but I never knew you could control DirecTV with Alexa to begin with 

What's the exact message?

Where did you see this message?

Message is in my first post.  Came as a Direct TV message on my Genie HR44-500

It was sent to all receivers in the message section.

It came as a message from Direct TV.  See picture below

Hello. Thank you for sharing the images. We want to take a closer look into this, we are sending you a PM, please check your messages. Dylan, DIRECTV Community Specialist

DirectTVHelp

Responded to you PM but didn't receive a response for over 30 minutes.  Not very good customer service!

Can we please this public and not in PMs?  I got the same notification and need the voice support due to disabilities.

I received the same message. If I read it correctly it says the voice feature  will be removed from Alexa devices and DTV Genie HD DVR.

I see no confusion in the message.

Clearly there are some DVR's that have the interface to allow Alexa control.

You do not need the Alexa APP to be installed in a device to RESPOND to Alexa. I think there's some confusion with people guessing, especially the first "official" response saying DTV did not send the message!!!!! Sorry but does not instill confidence in answers!!!

Don't see how they can remove it from a Alexa device.

As I understand it, DTV provides the Alexa skill that allows Alexa voice control of the DTV Genie.  I read the DTV message to mean that DTV is removing/disabling the skill.