Worst customer support ever!

I have no signal on a tv that I watch frequently. Tech support by phone was NO help after an hour and a half on the phone. Was told a “technician “ would call to set up an appointment to come to the house. The equipment is so old I’m sure it needs to be replaced. After waiting 3 days, I called customer service. They tell me I DO have an appointment set…..for two weeks away! No one ever talked to me about setting up anything! And, I work on the day they set it up! Just spent another hour on the phone trying to explain this. So I’m without my tv but not without the bill they will send anyway! As soon as I can, I am canceling my service completely and going to streaming tv. They are the worst service providers I have ever seen!