New Member
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2 Messages
Won’t log me in with correct password
I have tried multiple times to login in with the correct password and it wouldn’t let me login due to incorrect login info. So, I reset the password, tried to login in again and to no avail. I have tried every troubleshooting technique I’ve seen (deleting app, updating device, clearing cache, etc) and still have been unsuccessful. It works on other devices but not mine. Is there a reason for this, perhaps too many devices logged on? Or a solution?
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Have you tried using a compatible browser? Some browsers will not let you login since the DIRECTV website is not supported.
Is there a chance that you have other DIRECTV/AT&T services that might affect your current DIRECTV credentials? If so, we suggest that you verify your credentials are not used by other services.
In case your situation persist, please share with us a picture of the error you're getting while you try to login.
Alejandro, DIRECTV Community Specialist
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clairer
New Member
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2 Messages
3 years ago
@DIRECTVhelp
I have attempted to log in in several ways, through streaming apps, Google, Safari, and the TV provider feature on my device. I do not have another DIRECTV/AT&T account, this is the only one I use.
It wont let me attach a picture but the error says, “Check your entry and try again. Keep in mind you’ll have to reset your password after too many unsuccessful sign-in attempts. Care code: 201 [LU100].”
I follow these instructions and attempt logging in with the correct password and username with the same notification every time.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Alejandro, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Let us know if you are getting any error message/code when trying to access to your account to start troubleshooting together.
Julian, DIRECTV Community Specialist
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josecarreno37
New Member
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26 Messages
3 years ago
Hi Julian,
Yes I still am.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Thank you for confirming, @josecarreno37 .
Please, share with us the number of the error code or message you're getting. Also, we'll appreciate if you let us know the model of the device you've been using to access.
Julian, DIRECTV Community Specialist
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josecarreno37
New Member
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26 Messages
3 years ago
RBE046
I am using a Microsoft laptop
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josecarreno37
New Member
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26 Messages
3 years ago
it says " Your account already has access id EXISTING_TITAN_SLID_EITH_OWNER_ROLE_FOUND associated with it, please sign in with that Id (RBE046)
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Just to clear up, have you tried to delete cookies and cache? This troubleshooting process helps you refresh your page. Additionally, please confirm us which browsers have you used to access to your DIRECTV online account.
We'll take it from there.
Julian, DIRECTV Community Specialist
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josecarreno37
New Member
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26 Messages
3 years ago
Yes I just did right now & it still isn't working. & So far I have tried Safari on my iphone, the app, & chrome.
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josecarreno37
New Member
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26 Messages
3 years ago
Chrome on my laptop the Microsoft laptop.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We'll be waiting for you there.
Julian, DIRECTV Community Specialist
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Kaylabelle
4 Messages
1 year ago
Can’t connect to Directv Stream on two tv’s. Username is correct and changed password. Was able to connect to my account but not on tv. It keeps giving me “Incorrect user ID or password. Try again. Care Code: 201”
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litzdog911
ACE - Sage
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46.1K Messages
1 year ago
This is an old post in the DirecTV Satellite Forum. There's a different Forum here for DirecTV Stream issues. Were you previously a satellite customer? If yes, you want to be sure to use a different email address for your Stream account.
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Kaylabelle
4 Messages
1 year ago
I’ve trued several times in different ways.
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