New Member
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5 Messages
Why won't Direct TV honor their promise of a $100 gift card to sign up?
Signed up in September with a promise of a $100 gift card written into the contract. It never showed up so I've called at least three times and each time get the run-around and spend at least an hour on the phone being passed from department to department. The second time I called was early February and was told the only option was to call back on exactly March 8th to give the "Rewards Team" permission to send me a card. There was no reasoning with them of how idiotic this requirement was. I called on March 8th and was told I'm not eligible for the gift card because it's been over 120 days since it was supposed to be issued. It's blatantly clear they have no intention of honoring their promise and plan to continue stonewalling me until I give up. If you're reading these comments trying to decide whether to sign up with Direct TV I'd suggest finding a more ethical company to do business with.
BigBlockHead
New Member
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5 Messages
2 years ago
@Juniper
Handwritten by a Direct TV representative while making the sales pitch.
(edited)
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BigBlockHead
New Member
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5 Messages
2 years ago
I have no idea if you're correct or not but it sounds reasonable. What I don't understand is after hours and hours on the phone with Direct TV, no one offered that explanation. Twice they've promised the card would be sent in the mail in three weeks so nothing happens while I wait the three weeks. Then the ridiculous requirement that I call in on an exact date over a month from when we're talking. It's obviously a game to them and they've chosen to lie repeatedly and make the process purposely painful hoping I'll just go away. If what you're saying is true, why wouldn't they just tell me? I'm not doubting what you're saying but it doesn't change my position that anyone you can reach on the phone is inept, unethical, or more likely both and they get their orders from the top.
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BigBlockHead
New Member
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5 Messages
2 years ago
I appreciate your insight and advice. Thank you!
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Froggy372
New Member
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2 Messages
2 years ago
so same thing has happened to me as well as dealing with a rude installation tech that refued to install equipment as i asked, he decided he was going to install it as he saw fit and im now trying to contact a district or regional manager but cant seem to get any response from anyone. if someone here has any helpful solutions im all ears thanks
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
So why did you let him install it or sign the work order saying you where satisfied with the install?
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Froggy372
New Member
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2 Messages
2 years ago
I did not sign the work order saying I was satisfied with the work, he just up and left so I contacted direct tv customer service but keep getting the run around of them saying a manager will call Me back and have not heard from anyone.
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