New Member
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4 Messages
Why is my account never updated
Recently I wanted to change our family account from my parents name to mine since I am the one paying the bills. I am living in the same household to help them out and so nothing was going to change, just the name on the account. Unfortunately DirecTV had no way of just putting my name on the account so they had to cancel my parents and create a new account with my name. Again, NOTHING changed. We still have the same equipment, the same plan etc...
Unfortunately although it shows the other account cancelled and I have a credit (which I have not seen the money for) On my new account it shows on the DirectTV website that my account has been disconnected and it still shows all the old payment information etc... Although I have it set up for autopay, the dates have not changed to reflect the new account and so it won't pay automatically. Nothing is correct on my current account according the the website. If I call, I get the same answer... "everything is fine, your new account is active bla bla bla. I am grateful it is fine on their end, but without being able to update or do anything ONLINE because it has all the wrong info it is making it impossible for me to make sure everything is getting paid etc...
Is there anyone who knows how to get a person who actually knows what they are doing? Nobody in customer service seems to be able to help with this issue. It has now been almost a month past the 14 days they keep spouting off to me. I am getting so frustrated I am thinking of just cancelling all together and going with Dish or some other service.
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi there, we apologize for your previous experience. Being able to manage your account online is vital. I'll be glad to assist you with your credit inquiry and find the reason why you are redirected to your previous account. Please check the DM we sent you, so we can clear things up. Laura, DIRECTV Community Specialist.
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TAnn
New Member
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4 Messages
2 years ago
@Juniper you had written on another question that I had that I was unable to keep the equipment of my parents it is just not done. According to everyone I have spoken to, since this is the same house, the same everything and I just needed a name change there was no need to return or update the equipment. They knew this when they closed my parents and opened my account and re-initiated the equipment all in the same day. I had to rename some boxes again etc... but it is all working fine. I have yet to have anyone tell me I need to return the equipment and get new equipment for something that is the exact same setup. I have spoken to about 10-15 different representatives about this and not one of the mentioned that I needed to return the equipment and have them reinstall the same setup at the same address. It seems ridiculous to have someone return something just to have them come back and reinstall it. Just so you understand, everything is fine on their end. All the information is correct, they have all the updated information in their system with my new account with my name, with the same equipment and with the same channel lineup, same fees etc. Our satellite is working fine nothing is wrong in their system on their end. There is just some sort of problem with my online account that I access reflecting what they have in their system.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
Because the computer will charge you the NRF fee.
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