New Member
Why does it seem like AT&T doesn’t care about its customers during this financially difficult time?
Tried to cancel my service due to financial reasons. Tried doing it the correct way instead of just not paying my bill. In response a supervisor named Isaac informed me that the cancellation would not take place until the following month because it was 2 days into the new billing cycle! So in other words, I would be charged an additional month because ATT apparently cannot prorate those 2 days! I have been a DIRECT TV customer for 20 years!! Ridiculous! NEVER returning to this company!
Constructive
Employee
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34K Messages
4 years ago
Every provider does not prorate
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shannon02
ACE - Expert
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20.6K Messages
4 years ago
DTV stopped prorating the bill 2 years ago as stated in the TOS.
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Dmnds1231
New Member
4 years ago
No school district had ever closed, no car dealership had ever accepted that you return your vehicle if you were financially impacted, no bank had ever deferred monthly payments, unemployment benefits had never included an extra $600, student loans had never stopped incurring interest....
I think these times are unprecedented and therefore ATT should be more understanding and make changes to their practices and TOS to help out their customers. I guess being a loyal customer for 20 years isn’t worth much.
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Dmnds1231
New Member
4 years ago
@Juniper If you had read my post correctly, that’s exactly what I did. My gripe is they are making me pay a whole month of this “luxury service” even though I cancelled it! I know how to manage my finances, thank you! Don’t need your sarcasm. If I’m cancelling a service because I’m not able to afford it, then I should only pay for what I use! I guess ATT pays all of you to comment negatively against real concerns. Says a lot about them and you.
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Constructive
Employee
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34K Messages
4 years ago
nobody in the forums get paid to participate including myself. you may not like the answers you were given but they are factual, its legal to not prorate and all providers have the same policy on pro rating.
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skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
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sandblaster
ACE - Expert
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2K Messages
4 years ago
@Constructive I don’t believe that is true for TV service providers or internet or landline, only cellular. I believe ATT is the first and possibly only provider not to prorate on all services.
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sandblaster
ACE - Expert
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2K Messages
4 years ago
@Dmnds1231 ATT changed their policy on proration across all services nearly 2 years ago. You should have gotten a notice of the change. I understand your anger but had you known and planned on when to cancel, then it’s just a minor inconvenience.
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DIRECTVhelp
Community Support
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254.4K Messages
4 years ago
We are here to help, @Dmnds1231.
Thank you to all the ace agents for the information they have given. We are sorry for any inconvenience this has caused you.
Here is more information for you, on AT&T not prorating any credits on your account.
Let us know if you have any more questions or concerns, so we can better assist you.
Marc, AT&T Community Specialist
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