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J

1 Message

Thursday, December 12th, 2024 5:54 PM

why can't i see service address on bill

I need to submit my DTV bills to my company for expense reimbursement. I have tried many times to get an answer as to why DTV will now NOT include a service address on their billing. They tell me it's because of streaming, so they don't know nor care about the home address/service address. Does anyone know how to get this accomplished? A co-worker of mine still gets a bill from AT&T that has DTV billing on it, and includes her home address. She said that she is also paperless. Not sure why it's different if we live not even 5 miles away from each other. 

Side note, called the help line and a woman named Crystal told me that she entered the address onto the billing platform and it "would take 20 minutes for it to appear on the billing webpage". Doubtful, I had her walk me through where it would pop up as any additional fields would be a back-end fix. She totally lied to me to get me off the phone. I wasn't angry at all. She could barely hear me with all the noise in the backgroud so she was frustrated. 

Accepted Solution

ACE - Expert

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22.6K Messages

12 days ago

Do you have DirecTV (satellite) or one of the streaming-only options DIRECTV STREAM or DirecTV via Internet?

Community Support

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254.6K Messages

12 days ago

Hi, @JuHa1108. Unfortunately, since it is a DIRECTV STREAM account, there's no service address linked to it as it can be used anywhere. You may obtain a credit card statement displaying the STREAM service charge with your address if your employer allows it. However, we cannot provide an invoice with your address. Sophie, DIRECTV Community Specialist


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