Whole home DVR

What DVR models?  Any other boxes?

We have two standalone Boxes with full DVR on each.

Please provide the receiver model so that we may ensure this is not due to a Genie being on your account.

I think I have the same issue as the OP. When I upgraded from SD to HD equipment, which Directv makes it seem like you must do, I was stuck with paying for DVR service. I don't want and will not use the DVR service but have been told that it can not be removed as it is a "feature" of the HD equipment. So now I have an additional monthly fee for an upgrade that is supposed to be free. Not happy.

If you got a Genie then it can't be removed.

Same thing at me end.   A while back I had 3 boxes and was told I needed the :Whole House" feature so the boxes can access the recordings on each box.  Only have one Genie now but am told I still need to pay the fee for "Whole House".  Just another way for DTV to add a useless fee onto my account!  

If it is "required" for the Genie than it should be rolled into the monthly fee for the Genie and not listed as a separate cost so customers can see the real cost of the unit.  BTW, when I got the Genie I was told the whole house subscription was so the Genie can interface with my other units.  Never was it mentioned that it is a Genie unique requirement.  

My bill shows an "Advanced Receiver Service - HD $10.00,, an Advanced Receiver Service - DVR $10.00, and a Whole-Home DVR Service $3.00"  If the Advanced Receiver Service - DVR isn't for the Genie, which I assumed it was for, then what is it for?

Just as a side note, if DTV is deleting SD service and only providing HD service, which I understood is the case, why charge extra for it?

Enough said

I receive an “ongoing” credit on my bill monthly until I upgrade my receiver, (HR24).

They are: $7 Off 1st TV, (Duration: Ongoing), $10 Off AR-DVR, (Duration: Ongoing Until Customer Upgrades Receiver), $10 Off AR-HD, (Duration: Ongoing Until Customer Upgrades Receiver).

This is why I don’t want to upgrade to a Genie. I will lose these discounts. But, I need a Genie in order to receive 4K programming. Frustrating. But, it only makes sense to keep my current receiver. And I also have another brand new HR-24 never activated to replace my current one, should it expire. 

Michael

@Juniper The thing is, I didn't want to have DVR. I don't want it and won't use it. But I wasn't given the option of not having it. All I wanted to do is upgrade from SD to HD. I have one box and one TV. That's it. Should there be an option that isn't Genie and doesn't have DVR that DTV is somehow not telling me about?

Yes “Juniper”, I have have been a non stop customer since July 1996. Went from Sony Receiver round Dish, (SD), I bought from Incredible Universe. Then an HR-20 when HD arrived. New Dish. Then to current HR-24. I was having some receiver problems with my current HR-24 like ten years ago. They sent me another HR-24. Problem corrected itself. And they told me to keep the second new receiver in case I have the problem again. Never did. So, it’s been sitting in the box all these years. 

Had my ancient dish replaced with a new SW3 the other day because of storm damage. Now have an adapter plugged in the wall to power this new dish. :(

I really want 4K. But, they keep telling me I need a Genie receiver. Even for streaming on my Roku device. Makes no sense. I’ve given up.

That’s my life with DTV. Haha

Michael

The only way to get 4K without having the proper equipment is switching to DTV via the internet AKA DTV streaming.

Thanks for your help. I’ll just keep everything the way it is. Once there is more 4K programming available, I will revisit the situation. Don’t mean to Hijack this thread any longer. 

Michael