3 Messages
Whole Home DVR Service
I cancelled my Advanced Receiver DVR service today ($10/mon recording charge) but was told by a supervisor I must continue paying $3/mon for Whole Home DVR service to watch recordings on multiple receivers (although I have their Genie wireless). Does this make any sense to anyone…it doesn’t to me! The supervisor said their system doesn’t allow them to remove the $3 charge for Advanced Receiver customers. Sounds like a hidden charge and easy money for DirecTV to me!
Accepted Solution
shannon02
ACE - Expert
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20.6K Messages
6 months ago
The minis will not work without Whole Home as it is converts the Genie signal into data packets to send to them.
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Underwoodmichael
3 Messages
6 months ago
Well, since I cancelled my DVR recording service I can no longer record. Therefore I have NO recordings! So, why on earth would I need Whole Home to watch recordings I’ll never have? This $3/month charge should be removed from my account…I’m being charged for a service I do not need and cannot use.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Hi @Underwoodmichael. The Whole Home DVR Service is a feature to record shows on an HD DVR in one room and watch on any Whole-Home capable HD or HD DVR receiver in the house. DIRECTV is transparent on these charges, and it's part of the service. DIRECTV appreciates you. Denjylene, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
6 months ago
You can't cancel either one. If you can get and activate an HXX receiver is the only way to remove them and return the Genie and minis
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
I understand your concern @Underwoodmichael. Unfortunately, these charges cannot be removed as they are a necessary feature on your receivers. When you received the Genie, the order confirmation would have included a list of all receiver services. As previously mentioned, the Genie requires this feature. Thank you for choosing DIRECTV. Denjylene, DIRECTV Community Specialist.
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Underwoodmichael
3 Messages
6 months ago
Wouldn’t surprise me but I was told today the Advanced Receiver Service-DVR monthly $10 charge was removed from my account.
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