Where can I find out if a phone number is legitimately from DirecTV? (855-744-1728)

Hello there. We want to establish a great communication with you. That's why we have different channels of communication such as Social Media, DIRECTV official Webpage and voice lines. 

Currently, we do not have a directory, but we have those phone numbers in our website (855-383-612, and 1-800-531-5000). If you receive calls from DIRECTV, it can be from any other number. However, be cautious of phone calls, texts, or emails asking for your personal, account, or credit card information. You can find the instructions about how to report any fraud here: https://www.directv.com/support/satellite/article/KM1212535 . Thank you for being part of our family. We will be attentive to help whenever you need it. Gabriel, DIRECTV Community Specialist

DTV customer service rarely calls you, you call them.  Scammers will spoof caller id to show any number they want.

I found the number when I was overwhelmed and in haste on the internet looking for DirecTV customer service,  so I called the number, they didn't call me.

Is there any way of finding out if that number I called is a legitimate DirecTV number?

What department or employee would be able to verify the number?  How can I get in touch with them?  Thank you both for taking the time to help me.

@juniper, I called them.

I got the phone number while searching the internet for a DirecTV customer service line.  To find out this particular number (855-744-1728) is a legitimate line would put the case to rest.

Would a DirecTV employee calling the line be able to distinguish if it is legitimate?  What kind of questions would they (or any of us) ask to verify?

What's making you question the legitimacy of the number you called?

Why did you call?

What made you think it's not a legitimate number?

Was something said that was questionable?

@Juniper, I did not receive a call.

I called the number.

There are many other numbers that the company uses than the two main DirecTV customer service lines.

I am wondering if there is a way, in this particular incident, and for DirecTV customers in general, to be able to confirm via DirecTV that an 800 number (844, 855, 888 as well) is an official representative or not.

Please, if there is any employee or supervisor that works for DirecTV, like @DIRECTVhelp , that can look into this or ask a higher up, it would be a great thing to know for future reference to the community, and it would mean the world to me, personally.

Thank you for your insight, because being vigilant about incoming calls is definitely part of smart security practices in regard to phone scams.

The only number you need is 1-800-531-5000.