When to cancel

DirecTV produces the bill at the start of the bill month and if not on autopay it is normally due to be paid on day 20. So the bill due 3/14 should be for the service 2/18 - 3/14. I would double check the service dates on the bill.

Sorry typo, for service 2/18 - 3/17.

You can cancel at anytime but it will not go into effect until the end of your billing cycle.  You pay for and receive service for the current billing cycle it is not really month to month.  If you where installed on the 21 then your billing cycle started then and the end is on the 20th.

How do prorated refunds or charges typically work when canceling a service mid-billing cycle, and are there any industry standards or consumer protection laws governing this practice?

@deckow 

DirecTV like most service companies stopped prorating bills upon cancellation several years ago. Cancellations now go through at the end your bill cycle.

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.

@Juniper

Thank you!