Contributor
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6 Messages
Website issue
Since at least last Friday the manage my programming page will not load for me on the DIRECTV website. I have used 2 different browsers on my windows computer plus my iPad and iPhone
Contributor
•
6 Messages
Since at least last Friday the manage my programming page will not load for me on the DIRECTV website. I have used 2 different browsers on my windows computer plus my iPad and iPhone
DIRECTVhelp
Community Support
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254.6K Messages
7 months ago
Hi, @billzebub. Your post caught our attention. We're sorry you're getting trouble with the Manage my Programming page on the website. We're here to help. Have you encountered any error message? Ryan, DIRECTV Community Specialist
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billzebub
Contributor
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6 Messages
7 months ago
No, it starts to load, I get some gray lines, then the whole page goes white.
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billzebub
Contributor
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6 Messages
7 months ago
The fact that all the other pages load leads me to believe the problem may be on your end.
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DIRECTVhelp
Community Support
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254.6K Messages
7 months ago
Thanks for sharing this information. Please try to clear cache and cookies then reload the site. Let us know how it goes. Christy, DIRECTV Community Specialist
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billzebub
Contributor
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6 Messages
7 months ago
The clear cache and cookies did not work. The fact that all the other pages load leads me to believe the problem may be on your end.
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DIRECTVhelp
Community Support
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254.6K Messages
7 months ago
We regret to hear that. There haven't been any reported issues regarding our website recently. Please try signing out of directv.com, restart your device, sign back in and try again. You can also try using a different internet connection (Wi-Fi, wired or mobile data). Let us know if it worked.
- Kesiah, DIRECTV Community Specialist
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