New Member
VIVID (PORN) TV KEEPS GETTING ADDED ON TO MY CHANNELS BY THE AT&T/DIRECT TV SYSTEM
FOR THE LAST SIX (!!!) MONTHS THERE HAS BEEN A GLITCH IN THE AT&T DIRECT TV SYSTEM & I HAVE SPENT IN EXCESS OF 12 HOURS ON THE PHONE TRYING TO GET THIS RESOLVED. I GET TRANSFERRED FROM ONE SUPERVISOR TO THE NEXT AND NOBODY CAN FIGURE OUT HOW TO FIX THIS ISSUE. THEY CONTINUE TO CHARGE ME EVERY MONTH, I CALL AND ASK THEM TO REMOVE THE PORN CHANNEL AND THEN MAGICALLY IT GETS ADDED BACK THE FOLLOWING DAY AT 10:31 AM. I GET NOTHING BUT MEANINGLESS, SCRIPTED RESPONSES WITH NO REGARD FOR MY TIME - EACH CALL IS A MINIMUM OF ONE HOUR. THEY CLAIM THERE IS NO COMPLAINT DEPT AND THERE IS NO WAY TO ESCALATE THIS. SIX MONTHS!! OPEN TO ANY SUGGESTIONS.
sandblaster
ACE - Expert
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2K Messages
4 years ago
I find it hard to believe it’s a glitch in the system but at the very last they should be able to identify how the channel gets added (i.e. online, through the remote, etc). File a BBB complaint to escalate to corporate.
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karendancer
New Member
4 years ago
An AT&T supervisor is the one who told me that it is a system glitch and that it automatically gets added back on at 10:31 am the following day. Even so, they can not figure out how to fix it.
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bob11111
2 Messages
7 months ago
same problem here: a (Edited per community guidelines)ually violent movie about the porn industry, called pleasure is stuck on my home screen. it can’t be removed and no one is interested in that kind of (Edited per community guidelines)ually violent movie, it’s nauseating and will not go away - months have passed. how do i block that crap without blocking old movies and the popular drama shows, as the former is unrated and the latter is TV-MA?
(edited)
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