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4 Messages

Monday, November 13th, 2023 6:18 PM

Visa 200.00 "We want you back" Gift card

I enrolled for Gift Card offer I received by E-Mail on Sept. 3, 2023. I have fulfilled EVERY requirement and have spoken to Rewards center 3 times. First time I was told to wait another week and that I was in the system. Last week I was told they can't find any record of receiving my application! I am very disappointed, after being a customer since 2004, it saddens me that I have no recourse but to start looking for another provider... :(

Community Support

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254.4K Messages

1 year ago

Hi, @Dusty28. We don't want to see you go. We appreciate your loyalty since 2004 and understand how frustrating it is not to be able to receive the gift card. We'll send you a PM to check options and see what's going on regarding your gift card. Jerald, DIRECTV Community Specialist

4 Messages

1 year ago

Received PM, while waiting for assistance during conversation, I was disconnected, they asked if I had received a previous E-Mail from a Forum community rep. and I replied yes, from Jerald, after that, there was no response! How frustrating!!!!!!

4 Messages

1 year ago

I was just told they are unable to see any NFL Sunday Ticket Reward through my account...looks like another class action lawsuit coming down the pike for DIRECTV,  just not the same since AT@T entered the picture! I have all my proof that I signed up for NFL Sunday Ticket and fulfilled all the requirements for $200.00 Visa Card. I guess it's time to put my recently purchased prepaid legal plan to the test!!! Good luck to the rest of you unfortunate souls. God Bless

Community Support

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254.4K Messages

1 year ago

We apologize for any inconvenience caused. We are exploring alternative options and have sent you a private message to assist you further.

Ara, DIRECTV Community Specialist

ACE - Expert

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20.6K Messages

1 year ago

Per the terms of the TOS you are limited to binding arbitration.  AT&T sold off 30% of DTV and the new partner are handling the day to day operations. DTV lost the broadcast rights to NFL Sunday Ticket to Youtube.

(edited)


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