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J

2 Messages

Sunday, March 3rd, 2024 10:59 PM

Upgrading without losing promotional pricing

I signed up for Directv TODAY and called to upgrade from the entertainment package to choice because a channel listed as included with entertainment is not.  I was willing to pay the additional costs but they told me I could not upgrade without forfeiting the promotional pricing.  Has anyone dealt with this before?  I mean I signed up TODAY and the brochure at the store lists channels that are not actually included but even though I want to spend MORE money, they are penalizing me?  I feel like going with Directv may already be a mistake. 

ACE - Expert

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20.6K Messages

9 months ago

In a store sounds like you are dealing with a third party company that sent the order to DTV.  What promotion are you posting about? New DTV customers get a 2 year price lock so it shouldn't matter if you go to a higher priced package.

2 Messages

9 months ago

I signed up in an AT&T store, a corporate store, not a third-party store.  And as far as your statement "New DTV customers get a 2 year price lock so it shouldn't matter if you go to a higher priced package" goes.....I agree 100% but apparently Directv does not.  If I upgrade, instead of paying the $99.99 per month I would have paid for the next two years had I chosen that package this morning, I would be paying $134 per month going forward, which is the next package's standard pricing.  So the choice package would have been $99 a month for 2 years had I chosen it this morning, but to upgrade to it now, it will be $134.

I cannot understand the logic here.  I am in my trial period.  It should come as no surprise to anyone when I just cancel this in the next week. 

ACE - Expert

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20.6K Messages

9 months ago

AT&T stores are a third party as far as DTV is concerned.  AT&T sold off 30% of DTV and no longer handles the day to day operations and even before that AT&T stores where third party.  DTV sat doesn't have a trial period only the DTV via internet AKA DTV streaming.

ACE - Expert

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20.6K Messages

9 months ago

You are not loosening the price lock, according to the DTV sat website the price for the Entertainment is around $84.99 plus taxes, Choice is $115.98 plus RSN and taxes.


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