Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

J

2 Messages

Sunday, March 3rd, 2024 10:59 PM

Upgrading without losing promotional pricing

I signed up for Directv TODAY and called to upgrade from the entertainment package to choice because a channel listed as included with entertainment is not.  I was willing to pay the additional costs but they told me I could not upgrade without forfeiting the promotional pricing.  Has anyone dealt with this before?  I mean I signed up TODAY and the brochure at the store lists channels that are not actually included but even though I want to spend MORE money, they are penalizing me?  I feel like going with Directv may already be a mistake. 

ACE - Expert

 • 

21.1K Messages

1 year ago

In a store sounds like you are dealing with a third party company that sent the order to DTV.  What promotion are you posting about? New DTV customers get a 2 year price lock so it shouldn't matter if you go to a higher priced package.

2 Messages

1 year ago

I signed up in an AT&T store, a corporate store, not a third-party store.  And as far as your statement "New DTV customers get a 2 year price lock so it shouldn't matter if you go to a higher priced package" goes.....I agree 100% but apparently Directv does not.  If I upgrade, instead of paying the $99.99 per month I would have paid for the next two years had I chosen that package this morning, I would be paying $134 per month going forward, which is the next package's standard pricing.  So the choice package would have been $99 a month for 2 years had I chosen it this morning, but to upgrade to it now, it will be $134.

I cannot understand the logic here.  I am in my trial period.  It should come as no surprise to anyone when I just cancel this in the next week. 

ACE - Expert

 • 

21.1K Messages

1 year ago

AT&T stores are a third party as far as DTV is concerned.  AT&T sold off 30% of DTV and no longer handles the day to day operations and even before that AT&T stores where third party.  DTV sat doesn't have a trial period only the DTV via internet AKA DTV streaming.

ACE - Expert

 • 

23K Messages

1 year ago

AT&T stores have always been 3rd party to DirecTV. Even when AT&T bought DirecTV, before they sold off 30% to the new co-owner, they were not DirecTV employees. So they send the order to the DirecTV side and then they have no further part in it.

What was the channel you were missing? There have been some changes in the last year or so.

ACE - Expert

 • 

23K Messages

1 year ago

You cannot cancel within the next week without paying the Early Cancellation Fee (ECF). DirecTV only has 24 hours from install before the service agreement is secure. They don't have a trial period like cell phones.

ACE - Expert

 • 

21.1K Messages

1 year ago

You are not loosening the price lock, according to the DTV sat website the price for the Entertainment is around $84.99 plus taxes, Choice is $115.98 plus RSN and taxes.


NEED HELP?