2 Messages
Upgrading without losing promotional pricing
I signed up for Directv TODAY and called to upgrade from the entertainment package to choice because a channel listed as included with entertainment is not. I was willing to pay the additional costs but they told me I could not upgrade without forfeiting the promotional pricing. Has anyone dealt with this before? I mean I signed up TODAY and the brochure at the store lists channels that are not actually included but even though I want to spend MORE money, they are penalizing me? I feel like going with Directv may already be a mistake.
shannon02
ACE - Expert
•
20.6K Messages
9 months ago
In a store sounds like you are dealing with a third party company that sent the order to DTV. What promotion are you posting about? New DTV customers get a 2 year price lock so it shouldn't matter if you go to a higher priced package.
0
0
jerry1657
2 Messages
9 months ago
I signed up in an AT&T store, a corporate store, not a third-party store. And as far as your statement "New DTV customers get a 2 year price lock so it shouldn't matter if you go to a higher priced package" goes.....I agree 100% but apparently Directv does not. If I upgrade, instead of paying the $99.99 per month I would have paid for the next two years had I chosen that package this morning, I would be paying $134 per month going forward, which is the next package's standard pricing. So the choice package would have been $99 a month for 2 years had I chosen it this morning, but to upgrade to it now, it will be $134.
I cannot understand the logic here. I am in my trial period. It should come as no surprise to anyone when I just cancel this in the next week.
0
0
shannon02
ACE - Expert
•
20.6K Messages
9 months ago
AT&T stores are a third party as far as DTV is concerned. AT&T sold off 30% of DTV and no longer handles the day to day operations and even before that AT&T stores where third party. DTV sat doesn't have a trial period only the DTV via internet AKA DTV streaming.
0
0
shannon02
ACE - Expert
•
20.6K Messages
9 months ago
You are not loosening the price lock, according to the DTV sat website the price for the Entertainment is around $84.99 plus taxes, Choice is $115.98 plus RSN and taxes.
0
0