New Member
•
4 Messages
UNABLE TO OPEN MANAGE SUBSCRIPTION AND MANAGE EQUIPMENT PAGE
I'm having the same issue over the last 6 months, cant view my manage subscription and manage equipment page, it flashes grey when I open it. I've called several times without any resolution.
detuch254
ACE - New Member
•
5.2K Messages
2 years ago
Your account was likely migrated from the AT&T side to the DIRECTV side. TPG now owns a 30% stake of DIRECTV so AT&T and DIRECTV are now two separate companies. During this process, account management was messed up and thus you are unable to do any of these things. An estimated time for a solution is unknown by us, being we are customers like you.
If ever you want to manage your subscription or deactivate/activate new equipment, call DIRECTV ( number in my greeting below) and say ‘billing’ to the robot.
(edited)
0
lepradia
New Member
•
4 Messages
2 years ago
Thank you very much! This is the most that I have gotten in the past several months.
0
0
detuch254
ACE - New Member
•
5.2K Messages
2 years ago
No problem! Glad to be of help.
0
0
lepradia
New Member
•
4 Messages
2 years ago
I would like to add or remove any premium channels, look at the fees, also reset my equipment like i has in the past, as it stands now, the only control I'm allowed is to pay them.
0
0
lepradia
New Member
•
4 Messages
2 years ago
@ Juniper, thank you
0
0
KCrazy
New Member
•
1 Message
2 years ago
I'm in the same boat - Signing in via AT&T routes me to DTV - then DTV attempts to link me back to AT&T but it takes me right back to DTV again. Ugh. Calling DTV tomorrow so I can figure out why my bundled services bill seems so high.
(edited)
0
detuch254
ACE - New Member
•
5.2K Messages
2 years ago
@KCrazy
If you are trying to get a discount definitely say ‘cancel’ to the robot as that sends you to the retention/loyalty department where an agent may be able to help you out.
(edited)
0