New Member
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3 Messages
unable to create an account on my laptop for my moms DirecTV account
I keep getting an error every time. I type in her account number and the zip code and I get an error that says "This data is invalid." I have tried several times but it still gives me an error message. I even tried a different browser. And still nothing. What am I doing wrong?
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Where are you signing up? Have you tried a different computer or otherwise device to sign up? Have you ensured that VPNs, ad-blockers, and other antivirus software isn’t installed?
Here is the proper sign-up website:
https://www.att.com/acctmgmt/registration/welcome
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Delia928
New Member
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3 Messages
2 years ago
This didn't work. I have an online Direct tv account on the same laptop that I want to create an account on for my mother. Does this cause some kind of conflict?
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
Maybe. Just in case, use Incognito Browser.
(edited)
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Delia928
New Member
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3 Messages
2 years ago
That didn't work either. I'll have to call tech support
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
Ok. Call DIRECTV and say ‘sign-in help’ to the robot to get everything going.
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