3 Messages
unable so far to get a refund back on a directv charge for not returning a gemini receiver I received from Directv and did not order?
Countless hours waiting to get a supervisor to get my refund of $50 they charged me for not returning a Gemini receiver which I never ordered.... They used to email you a return label but not done now. They did actually send a box to me to return a mini receiver but no numbers or id were on it concerning my Gemini and I'm not returning it without proper numbers which match to prove I returned the Gemini. That is the first effort since December It is also useless because the box sat out on my doorstep for 3 weeks and it was sent 4 weeks after the supervisor told me it would take 3 days????? I have been with ATT and Direct both from Day one. But Att has ruined both companies in taking over Directv They both have poor customer service if you can get a hold of a human.
This is my last effort then its to the BBB which probably won't help but I'm tired of trying to explain to them what is going on....they do not get it????
shannon02
ACE - Expert
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20.6K Messages
8 months ago
I think the NRF would be more then $50 for a Gemini client. DTV has never sent just a return label.
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Sterk03
3 Messages
8 months ago
They used to do a label but another story. I don't want to spend hours again getting in touch with a supervisor to get the authority again. I di take it to the Fed Ex and wasted my time they would not take it without a packing slip and a label to return it. I then went across town wasting my day to UPS same story would not take it without something from Directv so that ended that. The box I got this time well its ruined from the rain it sat in for days...but it has the wrong info on it so to make sure I get credit it has to have what I am returning. They sent a box to return a mini controller so wrong SN ,SKu number etc.... It is to go to the USPS not Fed Ex or Ups so they still are doing both. So the USPS is not the old way and yes the new way is what was to happen but if Fed Ex and UPS will not take it then that shows you what is going on at Directv.
It just is not that hard but I'm not wasting my time holding for a super again.
Thanks for your thoughts but its not working the way it should.
Frustrated
Sterk03
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Sterk03
3 Messages
8 months ago
Yes it was the main office both were participants of Directv but they still
said they needed a shipping authorization and label, why would I make this up. Yes I always ask for a supervisor but then I'm on hold for way too long that is why I don't want to or feel I need to go through it again, how many times can I explain it, this is the first time in 5 that I actually got a return box so yo see why I'm upset with them. It is also hard to convince the agent that pics up that I'm not going to explain it again as you cannot help me anyway I need a supervisor and even they have not been able to get it right, why send me the wrong box/authorization as I would never get credit for returning their Gemini? Box never opened or activated I did not order it. I need a supervisor who can understand the situation and then do what they are paid to do. It no wonder the company is going down hill. Just so frustrated with them. In the past I have written the company and actually got an answer so I guess I will do that again and hope someone there can understand the problem.
Cheers
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