New Member
•
2 Messages
Trouble closing my account
Has anyone else had trouble closing their account?
The escalated call got me a supervisor who claimed I would owe $380 dollars. When my max contract would be only $60 for early cancellation. When I got another agent from the loyalty department they said they would close the account and apologized for the supervisor and offered to try to remove the $60 cancellation fee. Since then my account is still active and there's no sign of anything on my account.
Accepted Solution
gtrjett
New Member
•
2 Messages
2 years ago
I was finally granted A full credit to my account and only had to pay a prorated amount for the last partial month. The upgrade of new equipment was confirmed that it was because the old receiver was not up to high definition standards and was necessary for basic use. In my opinion, the whole ordeal started when a supervisor was treating me (a 30+years loyal customer) like crap simply because she was annoyed that DirecTV is going under because satellite dishes are now completely obsolete, and she will need to find a new job.
0
0
detuch254
ACE - New Member
•
5.2K Messages
2 years ago
Continue to try to call and say ‘cancel’ to the robot to be sent to the loyalty/retention department where a more educated agent can assist. Contract extensions can pop up due to adding a receiver, moving, etc.
If no solution is met after several calls you go with a BBB complaint
0
0
shannon02
ACE - Expert
•
20.6K Messages
2 years ago
Since DTV no longer prorates the final bill you will receive service until the end of your billing cycle.
0
0