3 Messages
Texas Rangers on Direct TV satellite channel 677
I live in El Paso, TX. I am getting the Texas Rangers MLB games on Direct TV satellite channel 677. But I am not getting the Texas Rangers pregame and postgame shows. My TV screen says, "Not authorized to get this channel." I am paying for the satellite premier package and use the Genie 2 box. What's going on?
DIRECTVhelp
Community Support
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255K Messages
23 hours ago
We will investigate the issue preventing you from accessing Texas Rangers pre- and post-game coverage, and we'll update you soon, @ciab. Charles, DIRECTV Community Team
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DIRECTVhelp
Community Support
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255K Messages
7 hours ago
Are you watching the game through your set-top box or through the app? If so, what type of device are you using? Rizza, DIRECTV Community Team
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ciab
3 Messages
6 hours ago
I am using Direct TV satellite dish with Genie 2 and mini- genies in my living room TV and bedroom TV. My friend who lives 3 miles from me in El Paso, TX too has the same setup in his house and he is not getting Texas Rangers pregame and post game shows but just getting the Texas Rangers games just like me. My zip code is 79925 and his izip code is 79907. To me, that means Direct TV satellite has a glitch in their system setup for the El Paso area. I contacted after the first opening day game that this happened the renowned TV Answer Man website and he contacted Direct TV. He was told by a Direct TV rep that Direct TV had a glitch in their system and it was going to be corrected. A week has gone by and nothing still has been done. I guess I should be thankful I'm getting the Texas Rangers games and just forget about their pregame and post game shows. Thank you for your concern and please let me know what you can find out.
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DIRECTVhelp
Community Support
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255K Messages
5 hours ago
Thanks for the info. We're currently looking into it and will give you an update as soon as one becomes available. Rizza, DIRECTV Community Team
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ciab
3 Messages
5 hours ago
Thank you.
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DIRECTVhelp
Community Support
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255K Messages
4 hours ago
You're welcome! 💙 Kesiah, DIRECTV Community Team
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