Terrible customer service

DIRECTV sent me numerous messages about upgrading one of my standard receivers I waited just because I hate dealing with anyone overseas, but finally called to upgrade they sent me a receiver and when I called to get it activated they (Edited per community guidelines) on the other end could not even activate it and finally had to send a technician to get it to work, the technician could not even get them to get it activated and finally had to install another box from his truck to get it to work, everything worked for a couple of weeks and then it would not work so I had to call customer service again and of course they could not correct the problem so had to sen out another techinician to fix it again and it he finally had to swap out the box  again to get it to work, so they send me my monthly bill and it has a charge for not returning equipment back I have a confirmation from DIRECTV that they received the returned equipment back on February 27th but the (Edited per community guidelines) with customer service could not even find the confirmation email they sent me, she said it would go to some kind of complaint t board and that is all she can do, they don’t care about their customers and it is never goi g to get any better until they get custermenr service back in the United States, I have had DIRECTV sent they started their bussiness but it is getting so bad I may change to dish they keep going up on their rates until it is getting out of hand, no wonder they are losing so many customers.