New Member
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1 Message
Suspending Service
I suspended my service in Feb. Was told at the time it could be done for 9 months. I asked if I would be notified before it was reactivated, and was told "Yes". I have auto pay. I checked bank account and there was a $238 charge withdrawn on 9/15 (double my normal amount). After a call to Customer service I was told it was only a 6 month hold. The suspension ended in August and the double bill was for August and Septembers service. I received no notification of the reactivation of the service in either August or September. I explained we were not even at the location until Nov. After no assistance I was transferred to a different Customer service rep. I explained the situation and I was told that 6 months was the max a suspension could be issued, (not what I was told in Feb). The 2nd Rep told me the max was 270 days. Isn't that 9 months. She gave no reason for the lack of notification or why it wasn't charged in August, But a double charge in Sept. I told her I wanted to terminate Direct TV and was told a return kit would be sent to the address of the service. I explained I am not at that address until Nov and was told I had until middle of Oct or I would be charged for the equipment which I've had for 3 years. I was told I would have to get somebody to be at the service address to return the equipment. Needless to say I will stop autopay. Not sure what's going on with Direct TV. Word of advice don't use autopay!!!!
shannon02
ACE - Expert
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20.5K Messages
2 years ago
DTV never notifies you when the 6 months suspension expires and they have no idea where you are so long as your account is active you are billed. You take returnable receivers to a UPS/FedEx to scan them in and kept the receipt as proof you returned them, only if you are more then 10 miles from one will DTV send you a return kit. You have 21 days from cancellation at the end of your billing cycle to return the receivers to avoid the NRF but if you do return them within a reasonable time frame after that then they will credit it back.
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DirectTVscamvictim
1 Message
3 hours ago
We called and canceled our DirectTV service and never thought about it again, was told to discard the equipment as they didn’t want it back. 9 months later I realize I am being charged by ATT but know we do not have any services through them. After hours on the phone talking to multiple people they refund the $509 they autopay out of my account and tell me I’m all set, the very next week I am charged an additional $509 using the autopay they claimed to cancel. After hours on the phone again I am able to get a refund and promise the service and the autopay is canceled. One month later I receive a bill in the mail for the same amount, after another hour on the phone the best they are willing to do is split the bill with me. I’m guessing they will send the $255 bill to collections if I don’t pay…. I asked for a supervisor and was told I was speaking to the highest supervisor there was. I’m positive it is easier for the customer service to suspend an account than it is for them to cancel as asked and that is why I am stuck w a bill a year later, for a service I didn’t have equipment for, or the knowledge of it even being available. ATT suspends service instead of canceling and turns it back on 6 months later allowing them to charge you until you realize their charging you…. Seems shady AF and I will never use another ATT product or service again ever.
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shannon02
ACE - Expert
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20.5K Messages
35 minutes ago
AT&T no longer owns DTV. How is it DTVs fault you didn't notice your CC was still being charged? You are the one responsible for your finances. DTV gives you 60 days to report billing errors and that is only what they refund.
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