1 Message
Shady business
On October 25th of 2023, I cancelled my service with Direct TV. I was a loyal customer for over 17 years. On Nov 1st, I received a notice stating I owed $189 for the month of November. I called customer service twice to find out that AT&T's billing cycle goes from the 17th to the 17th of each month. Because I missed this cutoff date by 8 days, I was required to pay for 22 days that I didn't receive service. I was told that AT&T does no pro rate in Colorado. I simply think this is abysmal and very shady business practice. I am shocked a company as large as AT&T is willing to do this to customers. I will never return.
DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
We're sorry to know you canceled your service after 17 years of loyalty, and we apologize for the experience you have had. We appreciate your feedback, as it helps us to improve every day. Not only that, but wee'd like to note it in your account for future reference, so we're sending you a PM to do so. Danna, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.1K Messages
10 months ago
DirecTV, like many companies, does not pro-rate bills. So, yes, you're obligated through the end of the contract month.
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