New Member
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4 Messages
Reply to Juniper
Have had the service for 17 years this was the first year we didn't want the tv. Have prime and Netflix and decide not to pay the high cost for the amount we were watching. Not looking for smart (Edited per community guidelines) answer to my problem. I was charged for something I didn't use and to me $275.11 is not chump change. The company have stalled, hung-up on us and put us through (Edited per community guidelines) on the phone.
I just want people to know that their customer service is the worst I have ever seen. I have been lied to numerous times. They just don't want to pay back the money they took from me!!!
shannon02
ACE - Expert
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20.6K Messages
2 years ago
DTV doesn't know if you are watching TV or even if the receivers are connected to the dish. DTV is a subscription service so long as you have an account you are billed.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi Dennis, we apologize for your previous experience, we value you for being a customer for 17 years, and we are committed to the transparency of our procedures. I'll send you a DM to clear things up together.
Natalia, DIRECTV Community Specialist
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Dennis44
New Member
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4 Messages
2 years ago
We are leaving for Canada on Sat. morning so I hope it is soon.
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Dennis44
New Member
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4 Messages
2 years ago
The woman we rented from had supplied internet, phone and TV which was included in our rental price. This year she did not, so we only ordered phone and internet.
She told them that no TV was to be hooked up. After a period of time we found the the tv up and running. We contacted them numerous times. Finally we got the bill and contacted them AGAIN. They said we have to cancel the service first, which we did. Then after numerous calls to Dirtv they said they would have to check the recording to make sure the fault was not at our end. Supervisor said yes they should NOT have hooked up the TV and we would be reimbursed. After a period of time we asked what the hold up was and a different Supervisor said they was no record of reimbursement being give to us as our account was closed. We asked for his boss and after many hours on the phone the new Supervisor said he was going to straighten out the problem and we would receive a check for $275.11 within 10 days and was sorry for the mix up. I asked how was I to contact them if I ran into a problem. He gave me a ref.#1-264025044875R2. Day 14 and no check. Called again and was told there is no such ref# and to contact AT&T. The only problem is to talk to them you need a AT&T card. (we don't have a card). Now if this does not sound like the run around then I would have to say they are the worst customer service I have run across.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
If the DTV account is in the landlords name then they have to call DTV at 1-800-531-5000 to cancel it. The bill is correct as the account wasn't canceled.
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