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J

New Member

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2 Messages

Monday, August 1st, 2022 6:03 PM

Closed

Refund

I cancelled DirectTV at least 2 billing  cycles ago.  Does anyone have any idea how long to get a refund or how to contact DirectTV about it?  I've tried to call but get caught up in the menu options and can't get to a live person

ACE - New Member

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5.2K Messages

2 years ago

Which reason were you given a refund and by whom? How are you expected to be credited for the refund? The number to contact DIRECTV is in my greeting below.

Otherwise, here is more info from DIRECTV’s website;

https://www.directv.com/support/satellite/article/KM1045610/

New Member

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2 Messages

2 years ago

Thank you for your comments.  To clarify…. I canceled my DirectTV by phone, had no contract, had nearly a full month left on the current cycle and returned my equipment.  I was told I would receive a refund by mail verbally and in writing.   I simply want to know if anyone has any experience In how long it takes for the refund to be issued it has been 2 months 

ACE - Expert

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20.6K Messages

2 years ago

As stated before DTV no longer prorates the bill you pay for and receive service until the end of you billing cycle regardless of where in the billing cycle you canceled. 

1 Message

1 year ago

I have a credit balance on my Direct TV since March.  I call their customer service line every month and continue to be told the pre-paid Master Card will be mailed within 21 - 40 days.  It has now been 182 days and I still have not received the refund.  I called again today and was told it would by mailed 21 - 40 days from today since today is the day I called with the complaint.  I have called every single month since March with the complaint.  They are extremely unethical and I will never use their services again or recommend them to anyone else.

ACE - New Member

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5.2K Messages

1 year ago

I suggest you file a BBB complaint as this may get a move on things.

1 Message

1 year ago

Direct does not prorate their final bill anymore.  It's a complete ripoff.  If you cancel only 1 day into their billing cycle, you will be charged for the whole month. I just spent an hour on the phone with them.  Everyone should be complaining about this policy and quite frankly should consider canceling their service altogether.  The company is very poorly managed.  If you want to talk to someone call 1-800-531-5000 and ask for billing; then ask for "something else" at the prompt.

ACE - Expert

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20.6K Messages

1 year ago

DTV is not the only company to do this and you agreed to it per the TOS and has been in effect for 2 years or more.


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