Teacher
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40 Messages
Refund Approved, Not Received
We discontinued our Directv account; we disconnected our service account.
-Equipment returned.
Received official email notice/statement from Directv that $ credit is due to us. Waited 2 months.
No payment received.
Contact help is circular, no results, even with our documentation.
Need assistance from higher level account staff for payment/credit due to us to be sent to us.
RuhRoh
Teacher
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40 Messages
2 years ago
Thanks.
We did receive notice from Directv of payment due to us from Directv.
[A few states CA & NY (maybe IL?) to my recall require transactions/accounts meeting criteria to be refunded/prorated.]
Thanks again, for your help.
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RuhRoh
Teacher
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40 Messages
2 years ago
Status update, short version:
Called Directv. Approved refund status verified.
Refund escalated to their refund vendor.
--Estimated 3 days to process escalation request and processing estimated 14 to 21 days. Refund to be in form of debit card; [~90 days from date account discontinued/disconnected].
(edited)
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RuhRoh
Teacher
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40 Messages
2 years ago
Update:
Directv issued refund within week of escalation and applied credit to account-billing credit card.
Appreciate final customer service rep escalating process;
refund issued within approx. 65 days.
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