New Member
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37 Messages
Problem with logging in to my DirecTV account via a web browser
I've been a longtime DTV subscriber. Over 20 years. The only reason I subscribed for so long was because of NFL Sunday Ticket.
Around Sept of 2022, DTV changed something in the backend. I was able to log in to my DTV account via a web browser before this. Now I cannot. I see this message:
I tried to reset my password. DTV is supposed to send me a verification email to my email address but I never receive it. I've checked my Spam folder and there's no verification email in my Inbox or Spam folders. I never get a verification email.
This isn't a problem with my email. I receive bill notification emails to my email address from DTV. One time, a DTV rep sent me a test email to my email account and I received it (15 min. after he sent it out). So it's not my email address that's the problem.
So I'm locked out of my account. I've been calling the DTV customer service and their offshore customer service is no help. They don't know how to fix it and they just give me the runaround. They try to transfer me to the Digital Assistance Center (DAC) but instead of transferring me directly, they put me on some call queue and I get another offshore customer service rep. One time, I was on the phone for 3 hours and talked to 5 different offshore customer reps instead of being transferred to the Digital Assistance Center.
I had to tell the offshore customer rep to transfer me to the Customer Loyalty and Rewards Center. I get someone who's more helpful and they transfer me to the DAC. After calling DTV customer support often, I found out that this is the only way to get transferred to DAC.
But when I get connected to someone in DAC, they are also offshore and they can't resolve the problem either. All I get from them is that they tell me that my account is a legacy account, that they know of the problem, that they are working on it, and I should wait a few days and try again.
The thing is, I've been waiting for a few days since Sept 2022. It's been over 3 months and they haven't fixed this problem.
Is there any way I can get my password reset, have the verification email sent to me, and then I can reset my password so I can login to my account?
I'm close to ending my DTV subscription because DTV can't even fix a simple problem with logins because they are relying on using AT&T's (Edited per community guidelines)ty customer service dept.
detuch254
ACE - New Member
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5.2K Messages
2 years ago
That error you are seeing when attempting to log in is not showing for me, it is just white empty space. If you don’t mind reposting it, that would be helpful.
Usually, you don’t need to go through the hassle of calling DIRECTV to reset a password. You should be able to simply click ‘Forgot password’ on DIRECTV.com to do so. If you continue to have issues, then an option that may get you to the right department is calling DIRECTV and saying ‘sign-in help’ to the robot.
As far as AT&T and DIRECTV, they are now two separate companies so one representative from AT&T trying to assist with DIRECTV is not possible. TPG now owns 30%.
In the future, be sure you are calling the DIRECTV SATELLITE number in my greeting below, that should get you to the right department for your concern without somehow getting routed to the AT&T side.
As a note, DIRECTV lost their rights to NFL SUNDAY TICKET (on the residential side, commercial side for bars and restaurants is currently not yet decided) so you may not have NFLST in 2023 with DIRECTV. YouTube TV now has the rights.
Your account being ‘legacy’ should have absolutely Nothing to do with login, so that is out of the question.
The only other reason for this issue would be that your account is being transferred over from the AT&T side to the DIRECTV side (as stated before they are now two separate companies so one doesn’t deal with the other) and during this process your account is not accessible. Hopefully it will be resolved soon. But, being we are just customers, we couldn’t give an estimated date.
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