Contributor
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3 Messages
Price Increase after 12-month Discount
So a month ago, I received an email from DTV stating that I would be receiving a $10 credit on my bill for the next 12 months. So I would save $120 for the year? Great, huh? I figured DTV was FINALLY doing something to help customer retention.
So that lasted one billing cycle, and then DTV increased the price of my particular package by $10. So, in actuality I'm not saving anything, and when the 12-month "discount" is over, I will be paying $10 more overall on my bill. Seems like some kind of false advertising or chicanery to me.
Anyone else notice this? And does anyone have any suggestions for services/streaming that are better value? I think I've reached my limit (financially and emotionally) with DTV.
DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
We understand how you feel, beebsy25. When programmers adjust prices, DIRECTV strives to deliver the best quality content at reasonable rates to consumers. However, rising costs may require periodic price adjustments to certain packages, with advance notice provided to affected customers. Via DM, we can review your account for options to lower the price. Jairo, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
I want to assist you with your billing inquiry. Please let me know when you are ready. Jairo, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
11 months ago
Surprised they gave you a discount in the first place.
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beebsy25
Contributor
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3 Messages
11 months ago
@Juniper
I understand that the discount isn't a price lock and I understand that price increases will occur. And I said nothing about false advertising either But what amounts to a $3 discount is nothing on an almost $200 monthly bill, so you can lecture and extol the virtues of DTV to someone else.
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
DIRECTV's goal is to bring customers the best programming at a fair and reasonable price. As costs for content like sports and local programming go up, unfortunately, so do DIRECTV’s monthly rates. I sent you a DM for further assistance. Bai, DIRECTV Community Specialist
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