2 Messages
Prepaid Mastercard for Refund Not Working
I was issued a prepaid Mastercard by Northlane for a refund I was due from DIRECTV. I was able to activate the card but when I tried to transfer the balance, I got an error message that I was not authorized. I logged off and have not been able to log back in, despite trying to reset my password. Three messages sent through Northlane's website oner 5 days have not received a response. The customer service phone number for Northlane does not have an option to get me to a person. I have seen many posts online that this is a scam. This is especially frustrating to me because AT&T incorrectly billed me for equipment that I had returned. They were very quick to charge me. I don't understand why they didn't just issue a credit to my credit card or sent me a check.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hello @mmlocke, we apologize for the time this resolution has taken, and appreciate the details provided. We'll contact you via PM to investigate further the status of your refund. Jhon, DIRECTV Community Specialist
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smwetzel
3 Messages
8 months ago
Yes this happen to me directv owed me a refund for a duplicate charge they sent me one of these cards with a refund. I payed my monthly bill with the card which directv proceeded to reject the payment. So now the balance on the card is 0 and I have to pay the month that the payment was rejected by them.
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smwetzel
3 Messages
8 months ago
To me this seems like it was done on purpose so I wouldnt be able to get my money that they owe me for an over charge. My question is why didnt they just refund the money to my card that I had payed them with instead of sending this worthless mastercard.
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