Prepaid card

Activation and redemption instructions should have been provided. We're customers like you, so you'll need to call DirecTV about this. Phone numbers below. 

Hi Carolly, thanks for contacting us. We'll be glad to assist you with your Gift Card Reward inquiry. In the following link, you can look at the steps to check your DIRECTV reward status: https://www.directv.com/support/satellite/article/KM1446160/ Let us know how it goes. LeonorA DIRECTV Social Media Specialist.

The link works but I don’t have a claim number since I never received a Reward Notification Email/Letter. I called Customer Service last month but they didn’t resolve my issue:

Is the offer included in the sales confirmation email?

It is.

@CAROLLY if it's in the email confirmation then follow the instructions there