Poor customer service and I out of $4400+

Also during this time DIRECTV payments were automatically deducted from my checking account in addition to payments for my 15+ year ATT wireless account.  The payments from my checking account were denoted as ATT, nothing denoting DIRECTV vs. wireless payments.  I discovered this by calling my bank because I thought something illegal was going on and the bank conducted an inquiry into my account and determined these charges occurred over the last 22+ months were indeed DIRECTV payments for non-existent service.

*I returned all of the DIRECTV equipment as requested which has been received by DIRECTV on 11/11 and 11/22. I received a bill via email indicating I owed $219.85, I called the 800 number on the email in October and was told this was related to the equipment return and  to call back in 15 business days to follow-up.  I called ATT on 12/29 to facilitate purchasing a iPhone for my grandson and was told the purchase could not go through because I had an outstanding balance of $219.85.????  I was given a 800-288-2020 to call to try and resolve this issue.  I called this number on 12/30 and the customer service representative was unable to find my DIRECTV account despite me providing information identifying who I was ie., last four of social security #, service address, email of record etc.  After 45 minutes I told  a supervisor would return my call in 30-45 minutes.  I still haven’t received a return call.

On 12/31 I called DIRECTV billing a spoke to Ray employee # RS5022 who was the first DIRECTV customer service rep who seemed to know what he was doing.  Ray found my account # although he was not allowed to repeat it over the phone or email it to me hmmm. He was able to verify me as the account holder because I provided by account code the same code previously provided to the other DIRECTV rep on 12/30. 

Ray could see there were several credits on my account for $800, $800 and $243.61 however he could not answer why I had not received these credits as refunds.  He also indicated the equipment I returned was confirmed and received by DIRECTV. He then told me the charge for $219.85 was not an equipment charge but my last bill for December of 22.  I asked how could that be when I terminated the service on 10/22/22 and I haven’t received or utilized the DIRECTV service in 22+ months.  To make matters worse I also informed him that I was receiving calls from a collection agency, in which he indicated DIRECTV had turned over the account to a Credence a collection which is now impacting my credit history.

Ray asked to put me on hold to speak his supervisor because of this was above his authority.  When he returned he indicated his supervisor told him to have me call the collection agency, and I asked to explain what? DIRECTV turned the account over to the collections agency and only DIRECTV could clear this up not me.  He spoke to his supervisor again and he indicated she would call me within 45 minutes or so.  It is now 2 hours later and I have not received a return call which I told Ray I didn’t expect to receive a call back.

So let me recap I pay for 22+ months of DIRECTV service which is not utilized in my home which adds up to over $4400 in direct payments to DIRECTV, I have a bill for $219.85 for December service which I didn’t receive any service for and now as a result DIRECTV has negatively impacted my credit by referring this $219.85 charge to a collections agency not to mention three different supervisors were suppose to call me back between yesterday and today. 

Wow just wow!!!